The Challenge of Being Outstanding: A Look Back and Ahead After 25 Years of Guiding Business Excellence

Harry S. Hertz


The management of organizational performance is a challenge faced by every business, nonprofit, and government organization. The attributes of an outstanding organization have evolved over time as complexity has increased and change has become constant. The Baldrige Performance Excellence Program has closely tracked these attributes and changes to always reflect the leading edge of management practice. What these attributes and changes are, the challenges CEOs and organizations face today, and performance management areas that will need attention in the future are explored.


Baldrige Award; Baldrige criteria; CEO challenges; total quality management; organizational performance management; organizational change; organizational excellence

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ISSN: 2245-408X

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